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User Group Summit

September 18th - 20th

Hollywood Beach, FL


Event Schedule

At a Glance

Sessions and Other Activities

Monday, September 18th – 12:00pm – 8:00pm

Tuesday, September 19th – 8:00am – 7:00pm

Wednesday, September 20th – 8:00am – 6:30pm

Session Types

Bonus Workshops

These sessions take place before the official event kick-off and are on very specific advanced subjects. They are designed to be relaxed and highly interactive and have a good portion of the session devoted to discussion and questions. Think of them as an opportunity to nerd out with AvSight experts.

Platform Sessions

These sessions relate to AvSight and related technologies. They are designed for all AvSight users regardless of business segment.

Parts Sessions

These sessions relate to AvSight functionality and use cases that are most relevant to customers in segments related to parts.

MRO Sessions

These sessions relate to AvSight functionality and use cases that are most relevant to customers in segments related to MRO.

Monday, September 18th

12:00pm - 1:00pm

Bonus Workshop: Improving Data Visibility with CRM Analytics

Integrating Salesforce’s CRM Analytics (formerly Tableau) into AvSight opens up new ways to make informed strategic decisions. In this relaxed session, Alex Ross and Andrew Valley will demonstrate innovative use cases for CRM Analytics. This session will also include plenty of time for Q&As so you can draw on their extensive Salesforce and reporting experience and see if this powerful tool makes sense for your organization.

Session Type: Bonus Workshop

1:00pm - 2:00pm

Bonus Workshop: Data and Document Storage Best Practices

Data is the lifeblood of any business. But strategies for managing that data can vary widely. In this bonus workshop, AvSight dev team members and data experts, Dave Smith and Zack Walton, will share effective strategies they’ve helped AvSight users implement. They’ll also examine best practices and integration tools for data management.

Session Type: Bonus Workshop

2:00pm - 3:00pm

Bonus Workshop: Best Practices for Extending AvSight with Salesforce Tools


AvSight is a powerful platform with infinite expansion possibilities. In this workshop, Salesforce expert, Alex Ross will share ideas for leveraging Salesforce CRM and other tools to extend AvSight functionality. He’ll also discuss best practices and unique use cases.

Session Type: Bonus Workshop

12:00pm - 5:00pm

Attendee Check-In & Customer Assistance


7:00pm - 8:00pm

Networking Reception

Tuesday, September 19th

8:00am - 9:00am


9:00am - 9:10am

Event Kickoff

9:10am - 9:50am

What a Year! A Look at Impactful Improvements from AvSight Over the Last 12 Months


The last 12 months have been action packed for AvSight. In this Keynote Address, AvSight Founders, Scott Loescher and Fermin Gonzalez, will share changes and improvements over the last year – including key feature releases and operational improvements – and what’s ahead for AvSight.

Session Type: Keynote

10:20am - 10:35am

Support Made Simple: A Step-by-Step Guide to Getting the Most Out of AvSight’s Customer Resources



Navigating support systems can sometimes be overwhelming. This session was designed to simplify the process and provide you with a clear roadmap for leveraging our customer resources effectively. Learn how to navigate our self-help resources, troubleshoot common issues, and find answers to your questions quickly and efficiently. Gain insights into how our support team operates, including response times, escalation procedures, and the best ways to communicate with us when you need assistance.

Session Type: Platform Session

10:35am - 11:05am

The Art of the Possible: Leveraging Notifications and Flows for Streamlined Operations




Join us as we delve into the world of automated notifications and approval flows, and discover how they can revolutionize your business operations. We’ll share best practices, explore integration ideas, and dive into innovative use cases that showcase the true potential of streamlined processes, and integration ideas.

Session Type: Platform Session

RMA Success Blueprint: Training for Seamless Returns




Returns are an inevitable part of any aftermarket business, but they don’t have to be a headache. In this dynamic session, we will equip you with the essential tools and strategies to streamline your RMA processes, enhance customer satisfaction, and boost your bottom line.

Session Type: Parts Session

Seamless Work Order Management: Best Practices for Leveraging AvSight’s Digital and Mobile Features




The role accurate and efficient quoting plays in business profitability and customer satisfaction cannot be overstated. AvSight understands this importance and has developed a powerful quoting functionality tailored to meet the needs of MROs. In this session, we will take an in-depth look at this functionality and uncover best practices that can enhance your quoting processes.

Session Type: MRO Session

11:05am - 11:20am





11:20am - 12:00pm

The Art of the Possible: Game Changing Deployment of Advanced Automation







Automation has evolved beyond simple tasks to become a catalyst for innovation and transformation. In this session, we invite you to explore cutting-edge applications with the potential to reshape the aviation industry and propel your organization to new heights.

Session Type: Platform Session

Exchange Savvy: A Comprehensive Guide to Smarter Exchange Processes






In this training session, we’ll explore the intricacies of aviation exchanges and provide you with a roadmap to optimize your exchange processes. Whether you are a buyer, seller, or intermediary, this session is your gateway to unlocking the full potential of exchanges and driving better outcomes for your organization.

Session Type: Parts Session

Elevating MRO Quoting: A Look at AvSight’s Powerful Functionality and Best Practices






The role accurate and efficient quoting plays in business profitability and customer satisfaction cannot be overstated. AvSight understands this importance and has developed a powerful quoting functionality tailored to meet the needs of MROs. In this session, we will take an in-depth look at this functionality and uncover best practices that can enhance your quoting processes.

Session Type: MRO Session

12:00pm - 12:45pm

The Art of the Possible: Unlocking Intelligent Aviation with AvSight + AI – Part I






Integrating AI takes AvSight functionality to the next level. In this part one of this session, we’ll explore best practices for AI and strategies for employing AI to enhance AvSight functionality to drive smarter decision-making, predictive analytics, and automation, enabling you to unlock efficiencies, minimize risks, and optimize your operations like never before.

Session Type: Platform Session

Smarter Quoting: Harnessing AvSight’s Newest Features for Customer Quoting and RFQs





Quoting plays a critical role in ensuring business success and maintaining a competitive edge. In this session, we will delve into the realm of AvSight tools for sourcing and purchasing, uncovering how effective strategies and well designed tools can lead to smarter workflows and generate impactful outcomes.

Session Type: Parts Session

Exchanges and Beyond: Exploring Exchanges and Bill of Materials in MRO Operations





Join us as we uncover the power of AvSight for exchanges in the MRO segment. We will discuss how real time data and automation facilitate the seamless flow of parts, services, and information, enabling MRO providers to meet the dynamic needs of their customers. We’ll also examine the role of BOM functionality in creating streamlined exchange processes.

Session Type: MRO Session

12:45pm - 1:45pm





1:45pm - 2:35pm

Unlocking Value: Innovative Ways to Leverage AvSight’s Hidden Features





AvSight is more than just a software solution—it’s a powerful toolbox filled with innovative functionalities that often go untapped. In this session, we will empower you to unlock the full potential of AvSight by showcasing lesser-known features and exploring creative applications that can take your business to new heights.

Session Type: Platform Session

Reporting Excellence: Strategies for Generating Actionable Insights in Sales and Operations


Reporting is not just about presenting numbers—it’s about transforming raw data into meaningful insights that drive informed decision-making. In this session, we will delve into the strategies and best practices for utilizing AvSight to glean actionable insights that will fuel your organization’s success.

Session Type: Parts Session

Driving Performance: Optimizing MRO with Reporting and Dashboards



In a business as complex as MRO, data-driven insights are irreplaceable for maximizing efficiency, reducing costs, and ensuring optimal performance. In this session, we will uncover how to use AvSight’s reporting and dashboard functionality to provide the visibility and actionable intelligence needed to make informed decisions and drive performance.

Session Type: MRO Session

2:35pm - 3:30pm

Revolutionizing Parts Management: Newly Released Features for Parts Suppliers






Join us as we unveil the latest enhancements to AvSight’s parts management functionality. This hands-on workshop will showcase how these cutting-edge features can streamline processes, improve decision-making, and enhance overall performance.

Session Type: Parts Session

Next Level MRO: Newly Released Features for MRO






Join us as we unveil a range of newly released features that will elevate your MRO processes to new heights. This hands-on workshop will showcase cutting-edge features that have been specifically designed to optimize MRO operations, enhance efficiency, and drive improved outcomes.

Session Type: MRO Session

3:30pm - 3:45pm







3:45pm - 4:00pm

Building Beyond Boundaries: Exploring AvSight’s Form Editor for Enhanced Customization






AvSight’s new Form Editor feature makes it easy for users to create, modify, and personalize forms with ease. In this live demo, we’ll share how to take advantage of this intuitive new tool.

Session Type: Platform Session

4:00pm - 5:45pm

The Future of AvSight: Intensive Roadmap Session







AvSight is never satisfied with the status quo. Each year we do 3-4 new releases packed with feature additions and improvements. In this session, our product team will share what’s slated for releases currently in progress. Then, we’ll deep dive into customer requested functionality on our roadmap and listen to your suggestions and requests to make it work for your business. After covering platform-wide features, we’ll break out into MRO and parts centric focus groups. We’re excited to work with you on making AvSight even better.

Session Type: Platform Session

6:00pm - 7:00pm

Networking Reception








Wednesday, September 20th

8:00am - 9:00am


9:00am - 9:45am

The Art of the Possible: Unlocking Intelligent Aviation with AvSight + AI – Part II





In part two of our discussion on AvSight + AI, we’ll explore how AvSight is leveraging emerging AI technology to improve our efficiency and customer experience. We’ll also share a sneak peek of future AvSight native AI tools that are currently in development.

Session Type: Platform Session

Ask an Expert: Exploring AvSight’s Comprehensive Financial Features





In this discussion session, we’ll explore AvSight’s finance functionality, which puts the power of financial management at your fingertips. This session, hosted by CFO Cloud’s Kathryn Cantell, will focus on the flow of financial information through AvSight, rather than on specific integrated financial systems.

Session Type: Platform Session

Ask an Expert: Mastering the Teardown Work Order





In this discussion session, we’ll explore the intricacies and possibilities of AvSight’s Teardown Work Order functionality. AvSight MRO expert, Dave Miller, will cover questions related to creating teardown work orders, defining tasks and dependencies, assigning resources, monitoring progress, and ensuring seamless collaboration among team members.

Session Type: MRO Session

9:45am - 10:30am

Quoting Reinvented: Case Studies in Streamlining and Automating the Quoting Process



Few things have the potential to impact your business’s efficiency in the way optimized quoting does. In this session, we will dive deep into the success stories of organizations that have embraced innovative approaches to streamline and automate their quoting workflows.

Session Type: Platform Session

10:30am - 11:15am

The Expert Effect: Case Studies in Leveraging Customized Solutions



Customization is a key driver of competitive advantage in today’s fast-paced business landscape. In this session, we will explore how organizations have harnessed the expertise of their Salesforce admins and service providers to create tailored solutions using AvSight.

Session Type: Platform Session

Mastering the Art of Analysis: Leveraging AvSight’s Part 360, Account 360, and Workspace




Analysis is the cornerstone of successful business operations, and AvSight provides easy access to a wealth of valuable data. In this session, we will guide you through the art of analysis, empowering you to extract the maximum value from AvSight’s Part 360, Account 360, and Workspace features.

Session Type: Platform Session

11:15am - 11:30am





11:30am - 12:00pm

Customize It! Fields and Views





Get ready to make AvSight truly your own through the art of customization. Our platform was designed with the configuration and customization in mind and enables you to tailor fields and views to align perfectly with your business processes and objectives. In this session, you’ll gain the confidence and expertise to adapt the platform to your unique business needs, enhance user adoption, and drive greater efficiency and productivity.

Session Type: Platform Session

Teardown Manifest Mastery: Training for Precise Tracking and Reporting





Teardowns play a crucial role in the aviation industry, and accurate tracking is essential for ensuring smooth operations, timely reporting, and effective decision-making. In this session, we will guide you through AvSight’s teardown manifest tracking module, equipping you with the tools and techniques needed to achieve mastery in this critical area.

Session Type: Parts Session

Streamlining Document Control: Navigating AvSight’s Publications Management





Join us as we navigate through AvSight’s publications management features, unveiling the tools and capabilities that empower you to streamline your document control processes. We will delve into key functionalities such as document storage, version control, revision tracking, approval workflows, and access permissions

Session Type: MRO Session

12:00pm - 12:45pm

Unlocking Synergy: Custom Integrations and Automation for Financial Systems in AvSight







Financial management is a critical aspect of any organization. In this session, we will explore how AvSight users have utilized custom integrations and automation to seamlessly connect processes in AvSight and financial management systems. We’ll also share ideas and integrations, large and small, that will enable you to streamline processes, eliminate manual tasks, and achieve optimal synergy.

Session Type: Platform Session

Consignments Simplified: Training on AvSight’s Best Practices for Working with Consignments and Owner Codes





It’s time to simplify the complex world of consignments and owner codes. In this training session, you will gain insights into how to effectively utilize AvSight’s features to streamline consignment processes, improve inventory control, enhance accuracy, and drive operational efficiency. We’ll also examine best practices for optimizing consignment processes.

Session Type: Parts Session

Mastering the Process: Unlocking Efficient Tracking and Receiving with AvSight








Tracking and receiving are critical components of any successful operation. AvSight’s robust functionality provides you with the tools and capabilities to efficiently manage and track materials from PO to receipt. In this session, we will dive deep into AvSight’s tracking and receiving features, showcasing the potential for improved efficiency and accuracy.

Session Type: MRO Session

12:45pm - 1:45pm





1:45pm - 2:30pm

Optimal Inventory Management: Unlocking the Value of Cycle Counting and Inventory Transfer






In this insightful session, we will delve into the importance of efficient inventory management and explore how AvSight’s cycle counting and inventory transfer functionality can help you achieve optimal control over your inventory.

Session Type: Parts Session

MRO Efficiency: Best Practices for Work Order in AvSight







Efficient work order management can ensure smooth operations, minimize downtime, and meet customer expectations. AvSight offers robust functionality to streamline and optimize work order processes, and this session is designed to equip you with the knowledge and best practices to leverage AvSight effectively.

Session Type: MRO Session

2:30pm - 3:15pm

Maximizing Warehouse Efficiency: Leveraging Barcoding for Parts Inventory







In this session, we’ll dive into the realm of barcoding and its role in maximizing warehouse efficiency for parts inventory. We will discuss the benefits and best practices of utilizing barcoding technology within AvSight, enabling you to streamline processes, reduce errors, and improve overall warehouse productivity

Session Type: Parts Session

Ask an Expert: Work Order Best Practices





In this continuation of our session on work order best practices, we’ll open the floor up to our users to answer questions and find solutions for your work order challenges.

Session Type: MRO Session

3:15pm - 3:30pm







3:30pm - 4:15pm

Transparency in Communication: Leveraging AvSight for Improved Experience







Facilitating transparent communication is a valuable way to create a cohesive team and provide a superior customer experience. In this session, we’ll take a look at strategies and integrations for improving internal and external communication. We’ll also examine AvSight’s portal functionality and best practices.

Session Type: Platform Session

4:15pm - 5:00pm

From Theory to Practice: Takeaways for the Real World








The true value of ideas lies in the ability to translate them into practical applications that yield tangible results. In this enlightening event wrap-up session, we will bridge the gap between theory and practice, and focus on transforming the ideas you’ve gained this week into practical insights and actionable takeaways that can be applied directly to your business.

Session Type: Platform Session

5:30pm - 6:30pm

Networking Reception








Sessions and schedule are subject to change.

What to Expect

Learn Advanced AvSight Skills

Want to get more out of flows, metrics, or reports? Have an issue you can’t quite figure out? Expert led training sessions will dive into underutilized areas of AvSight and help you level up your knowledge. Breakout sessions will be offered simultaneously for beginners and experts, so you can pick the areas that are most relevant to you.

Need a more personal approach? Meeting slots for one on one tech support and solutioning with our team will be available.

Collaborate with Other AvSight Users

Get to know other AvSight users, discuss challenges and ideas, and make some new friends. This summit will incorporate cocktail hours and free time to make it easy to collaborate with other attendees.

We’ll also incorporate user panels and workshops to showcase exceptional AvSight uses and solutions.

Discover the Best Integrations for Extending your Platform

From aviation marketplaces to the tens of thousands of apps in the Salesforce App Exchange, there are a lot of ways to extend your AvSight platform. Learn more about your options during partner Q&A panels and discover unique solutions in super user led breakout sessions.

Influence Future AvSight Functionality

Get to know what’s on the AvSight roadmap, share your ideas for future functionality, and give us feedback to help us shape and prioritize upcoming features.