Crafting a Better Customer Experience With AvSight
Think about a terrible customer experience you’ve had. Pretty easy – right? Most of us have at least a few horror stories. Now, think about an exceptional customer experience that you’ve had. You’re probably having to think a bit harder. Truly great customer experiences are few and far between. In today’s highly competitive business environment, providing an exceptional experience for your customers is a valuable differentiator. But how do you do it? And is your platform holding you back?
What Makes a Customer Experience Exceptional?
A great customer experience usually comes down to the little things that make a customer’s life easier. Best of all, a number of these things have a direct positive impact on your business. For example, streamlined processes that support a quick turnaround and consistent results. In addition to features that improve efficiency, AvSight comes packed with a number of secret weapons that will keep your customers and your team happy. In this article, we’ll take a look at two of them – customer portals and Trusted Partner Network (TPN).
The AvSight Portal
One of the major cons of legacy systems is their inability to provide easy access to information. With most systems, customers aren’t able to check on their order’s progress without constantly reaching out through emails and phone calls just to get an update. This is both an annoying barrier for the customer and an inefficient use of time for your sales and fulfillment teams – no one enjoys shifting tasks and playing phone tag. The AvSight portal was designed to resolve this issue by bridging the gap between the repair station and the customer.
“When a customer is able to log on, create a profile, and see all the information with ease, it’s basically a no brainer”
– AvSight User
With AvSight’s portal, customers are able to log in and stay informed about the status of their sales orders, repair orders, work orders, and other transactions in real-time. They are able to access updates and see details such as the work performed, documents, videos, and pictures that are uploaded. Customers can even approve non-routines or changes to the scope in-app.
This allows customers to get a real-time update on where their order stands, without your employees needing to comb through mountains of paperwork. Portal functionality and access are highly customizable, so you can still have control over which customers have access and which details are visible.
Many of our clients have received positive feedback from their customers about the ease of use and the convenience that portal access provides. A number have also noted that portal access has contributed to an increase in return customers. Employees have commented that this efficiency improvement has given them more time to work on higher ROI projects, as it lessens the time spent on communication.
Accessibility of information is another cornerstone of the portal’s convenient design. Whether in the office or on the go, customers can access it from any device, thanks to its cloud-based architecture. This architecture provides the same ease of access to all of your team as well. This anytime, anywhere access means that decision-makers are always connected to the pulse of their operations.
Bottom line: By improving customer communication and visibility, you help them feel that their voice is heard and needs are met – improving loyalty and retention. You also benefit your organization greatly as the time taken to respond to customer inquiries and provide updates is greatly reduced. This frees up your employees’ time allowing you to scale at a faster pace.
It doesn’t stop there, AvSight continues to expand and regularly update its features to suit the needs of the industry. Newer features are continually being added, and existing features, such as portals, are being expanded, increasing efficiency and improving the user experience.
The Trusted Partner Network and Its Impact (TPN)
A recently introduced feature is the Trusted Partner Network or TPN. It is designed to redefine how aviation businesses connect and collaborate. In its essence, TPN is a transactional network that allows for a seamless, real-time, transactional exchange between trusted companies on the AvSight platform with a commitment to driving efficiency and security in the industry.
This feature is seamlessly integrated into the AvSight environment, allowing both partner companies to transact and communicate with each other from within their respective AvSight systems. TPN eliminates duplicate entry and manual back and forth – saving you dozens of hours Exchanging inventory, receiving RFQs, managing orders, and accessing repair order status between AvSight users can now be done in a manner that’s quick, efficient, and pain-free for sellers and buyers.
TPN is especially game-changing for companies that deal with consignment inventory. You can now view, quote, purchase, and sell partner inventory without lengthy communication cycles, providing a better experience for the end purchaser and all other parties involved.
Even the best customer experience falls short if security and privacy are sub-par. AvSight takes pride in the data protection standards we employ across the board. TPN is no different, it maintains AvSight’s high privacy and data protection standards and conforms to our existing policies. Data flows only between each customer’s AvSight environment and doesn’t touch our servers. Partners are approved by you and are able to see only the data that you choose to share.
The Trusted Partner Network currently supports the following types of transactions:
Stock Inquiries with Advanced Filters and Sharing Controls
Real-Time Inventory Sharing
Request for Quote (RFQ’s)
Quotations
Purchase Orders
Sales Orders
Our teams are working towards making TPN better by including additional transactions in the future such as; WO/MRO Visibility and transactions, repair order integration, teardowns & manifests. Keep an eye out for our newsletter to hear about the latest updates.
AvSight’s user-friendly interface powered by Salesforce offers a comprehensive suite of tools designed to streamline operations. Our commitment to continuous development and upgrades ensures that AvSight will only get better. Our platform allows you to differentiate your company from your competitors by providing your customers with the best possible experience while fast-tracking operations.
Want to see AvSight in action? We invite you to try our self-guided demo to see how AvSight can enhance your customer experience while streamlining your processes. You can also request a live demo. See why leading companies are making the switch to AvSight and elevate your capabilities.
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