Implementation Success Story: Relaero

There are a lot of companies who play the numbers game, but Dublin based part supplier Relaero Limited has chosen a different approach. Relaero prides themselves on being a quality driven company. Rather than focusing on thousands of RFQs on a daily basis, they work on building quality relationships with their clients and offering dedicated VIP support. Customer experience is at the heart of everything they do – even when it comes to their choice of ERP system.

At first glance, customer experience and process efficiency may not seem to have much in common. But streamlining workflows and working faster is a powerful way to spend less time on data entry and more time on relationship development.

Prior to implementing AvSight, Relaero struggled with their outdated legacy system’s rigid processes and cumbersome configuration. They didn’t feel like they would be able to scale up their business without making a change. The Relaero team relates – “Our previous system was inflexible and didn’t allow us to configure processes and features ourselves. We were severely limited and restricted in our processes. With AvSight, we finally have a sense of freedom and control over our own processes and business.”.

The benefits of a modern ERP have permeated every aspect of Relaero’s day-to-day operations. Regarding the benefits, they said “We’re seeing a reduced workload all around, and we can now leverage automation. We are also seeing improvements in visibility, with more user friendly reporting. Overall we’re finding the system to be easier and more enjoyable to use for day-to day trading, management, and strategic planning.”.

As a company headquartered in Ireland, Relaero was also able to take advantage of AvSight’s expanded European support and implementation team. Regarding the implementation process, they shared “The process was very streamlined, well planned, and scheduled. We didn’t have to change our schedules, which made it easier on the team. Overall it was a very positive implementation and transition.”.

We’re excited to welcome Relaero to the AvSight community, and are looking forward to seeing their continued growth!

Looking for personalized service with AvSight efficiency? Connect with Relaero for rotables and assets for narrow bodies, regional jets, turboprops, and midsize to heavy business jets. They also purchase surplus or as-removed material.

Ready to scale your business? Request a free demo of AvSight to get started!