Continuous Improvement – Why AvSight’s Implementation Processes are Better than Ever

What are some common implementation process challenges?

Implementing a new system will always come with some challenges. Migrating data is a process that many struggle with if they haven’t organized or cleaned their data in advance. There are a lot of decisions involved in data governance – things like ownership, retention policies, and standardization. Trying to define these in the middle of an implementation can lead to delays and frustrations. Customers who establish governance practices ahead of time, including what data is truly worth keeping, have a much smoother transition.

Another challenge is that switching to a new ERP system fundamentally changes the way you work, so even when those changes are positive, getting end user buy-in is essential. We’ve seen that having a change management plan in place to set expectations, provide training, and ensure leadership support can have a big impact on success. Along with that, process alignment is a crucial step. Customers who have evaluated and refined their processes and workflows before implementation are better equipped to fully leverage AvSight’s capabilities. Having a clear vision of what they want to improve helps them avoid the trap of simply replicating legacy processes – this leads to faster adoption and greater efficiency gains.

How has AvSight worked to address implementation challenges?

We’ve put a lot of work into developing processes that help customers prepare for and address those common challenges. We recognize that each customer is unique, so we’ve worked to make sure our processes are both structured and thorough enough to ensure that customers have the guidance that they need to be successful, but are flexible enough to allow us to provide a personalized experience that fits each customer’s needs and goals.

Can you share some examples?

A lot of these improvements center around communication and clarity. For example, to ensure that our capabilities align with customer processes, we’ve streamlined our discovery process to include a detailed gap analysis. This also ensures we fully understand each customer’s goals and workflows.

Another area we’ve focused on improving is our data migration and validation processes. This includes taking a more structured approach to data validation. In this phase we work with customers to set clear goals and better understand the process as a whole to minimize confusion. We’ve also developed specialized tools for data migration that expedite the process and reduce errors, allowing us to get customers live on AvSight faster than ever before.

Those changes sound like they would do a lot to streamline processes. You also mentioned communication improvements. Can you tell me about some of those?

We really want to make sure our team and the customer are on the same page from the beginning, so we create a detailed implementation plan for each customer at the start of their project. Each plan is broken down into steps and includes a comprehensive timeline to make sure the customer knows what to expect at each stage. We’ve also implemented weekly project updates, in addition to regular project communications, this really helps keep us aligned and promotes transparency throughout the project.

AvSight works with customers who range in size from 1 or 2 employees to hundreds of employees. How do you ensure that you’re meeting the needs of such a diverse customer base?

We recognize that no two businesses are the same – even among businesses of the same size, we see vastly different goals, needs, and experience levels. To meet these needs, we’ve introduced tiered implementation packages that fit a wide range of customer needs. We also often do further customization to meet more unique needs.

Can you walk me through the standard packages?

Our most basic package is the Quick Start Program. It’s a really good choice for small teams that are looking to move quickly. It equips customers with resources to do much of the setup themselves and to get guidance where needed.

Our Professional Package provides a more balanced approach. It provides much more structured guidance and training, with a limited amount of customization. It’s a good choice for medium sized businesses.

The Enterprise Package is really a white-glove full service experience. We recommend this approach to large organizations or those who have very complex needs. It’s very hands-on and usually includes extensive customization to create a truly bespoke AvSight system.

The AvSight implementation team has grown significantly over the last couple of years, can you tell me a little bit about the skills you’ve added?

We have grown a lot. It’s interesting, we often have new customers who are excited that we have implementers with a lot of experience working with legacy ERP systems. We do think that’s a useful skill and most of our implementation team still has experience working with legacy ERPs, but we’ve found that extensive knowledge of aviation is often far more valuable. We’ve prioritized hiring individuals who have real world experience working at MRO facilities or for suppliers, so we have a tremendous depth of experience across the entire department. On average, each member of our team has 10 years of aviation experience.

That’s impressive. What impact has that had for customers?

The results have been incredible. That depth of knowledge allows our implementation team to really understand the customer’s business challenges and processes and then work with them to find the best possible solution, rather than focusing on replicating legacy processes in AvSight. We’re now really equipped to serve our customers through each phase of their AvSight journey – from implementation to beyond.

It sounds like your team has made some great improvements. What can we expect to see in the future?

We’re proud of the progress we’ve made, but we’re not stopping here. Among our priorities for 2025 is investing in team training and knowledge sharing to ensure that we’re continuing to provide the highest level of expertise and support as our team expands. We’re also focused on refining our training tools to simplify learning  –  whether through enhanced guided workflows, better in-app assistance, or improvements in training resources, our goal is to make it easier for new users to get comfortable with AvSight.

Expanding professional services is another area we’re investing in. Many of our customers want to take advantage of AvSight’s flexibility by tailoring it to their needs, so we’re growing our in-house development and configuration services to support that.  As the only experts in AvSight, we are uniquely positioned to help customers customize their systems in a way that aligns with both industry best practices and their individual business goals. At the end of the day, our plans will always be driven by continuing to listen to customer feedback and refining our services and processes to better meet those needs.